Contact Us
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Use 24/7 live chat for fast replies, email us for account and billing enquiries, or call during business hours for urgent matters. We aim to respond quickly and can guide you through verification, deposits, withdrawals, promo or wagering questions. Contacting the team is easy via the channels below. We also handle privacy or security enquiries and affiliate requests.
| Department | Contact |
|---|---|
| Customer support | Live chat 24/7 / [email protected] (instant help) |
| General enquiries | [email protected] (account & billing) |
| Affiliate enquiries | [email protected] (partnerships) |
| Phone | +1 647 392 5814 (calls) |
| Working hours | Live chat 24/7; Phone Mon-Fri, 09:00-18:00 ET; Emails replied within 24 hours |
Contact by email
For detailed requests, account matters or when documents are required, email is our preferred contact method. Please send your message to [email protected] with a clear subject line, your account ID, and current contact details. Including images or PDFs speeds handling and helps avoid delays. We reply as quickly as possible once we have the necessary information.
Submit your enquiry
Response Time
Our support team typically replies within one business day. Simple queries via live chat or email are often resolved within a few hours, while more complex matters, such as payment problems or KYC checks, can take longer as we investigate and verify documents. Response time depends on issue complexity and required verification; we will keep you informed at every step until the matter is resolved.
Feedback
We’d love to hear from you. Share feedback, suggestions or ideas to improve the site - we read every message and use your input to refine features, promotions and overall usability. Send comments through live chat or email to [email protected]. Your feedback helps us prioritise fixes and build a smoother, more reliable experience for Canadian players.