Responsible Gambling Policy
At Jettbet we take responsible gambling seriously. We want play to remain a form of controlled entertainment, so we provide tools, guidance and easy access to support to help you stay in control. If you ever feel play is becoming a problem, contact our support team by live chat or by email at [email protected].
Player protection principles
We aim to protect players by promoting safe play, clear information and fair handling of accounts. Our approach is preventive and supportive - we encourage responsible behaviour and offer options that let you manage your activity without judgment.
Activity-control tools
You can manage your account activity using a range of controls. These are available in your account settings or via our support team.
- Deposit limits - set daily, weekly or monthly caps to control how much you add to your account
- Loss limits - restrict how much you can lose over a chosen period
- Wagering limits - cap the amount you can stake per session or day
- Session reminders - optional pop-ups that show elapsed time or remind you to take a break
- Temporary time-outs - short cooling-off periods if you need a break from play
Deposit limits
You can set or change deposit limits directly in your account at any time. Limits are effective immediately and can help prevent overspending. If you need assistance, our support team can help apply or adjust limits for you.
Loss limits
Loss limits allow you to cap total losses over set periods. These are useful for keeping bankrolls under control and can be set for daily, weekly or monthly cycles.
Time limits
Use session reminders and time-outs to manage how long you play. Time limits are an effective way to avoid extended sessions and help maintain healthy play patterns.
Self-exclusion
If you need a longer break, self-exclusion is available. Self-exclusion can be applied for a defined period or indefinitely. During self-exclusion your account will be closed to new play; if you wish to lift a self-exclusion you must contact support and follow the verification process.
Signs of problematic behaviour
- Chasing losses or increasing stakes after losses
- Spending more time or money than intended
- Neglecting work, family or other responsibilities
- Borrowing money or using funds meant for essentials to gamble
- Feeling anxious or restless about gambling activity
Tips for maintaining control
- Set deposit and loss limits before you start
- Decide on a session length and stick to it
- Avoid gambling when stressed, bored or under the influence
- Keep separate budgets for gambling and everyday expenses
- Use account tools and speak to support if you notice changes in your play
Professional help and support organisations
If gambling is causing harm, seek professional help. Local counselling services, community health providers and problem-gambling support organisations can offer confidential advice and treatment options. If you need immediate assistance, contact our support team by live chat or at [email protected] and we will help point you to local resources.