User Privacy Policy

Welcome to Jettbet’s Privacy Policy. This page explains what information we collect from players in Canada, how we use and protect that information, and the choices you have about your personal data. We aim to keep our explanations direct and practical so you can manage your account with confidence.

Types of Data We Collect

We collect information needed to operate an online casino and sportsbook, provide customer support, and meet our security and compliance obligations. This includes personal, technical, and transactional data.

Personal Data

Personal data covers details you provide when registering or contacting us - for example, your full name, date of birth, email address, phone number, and home address. We also collect identity documents when verification is required and payment details needed to process deposits and withdrawals.

Technical Data

Technical data includes device and connection information - for example, IP address, browser type, device identifiers, operating system, and location signals where permitted. We also collect usage data such as pages visited, session times, and preferences to improve the site and detect suspicious activity.

Transactional Data

Transactional data covers your account activity - for example, bets placed, game history, deposits, withdrawals, bonuses claimed, and rewards earned. This data helps with payments, dispute resolution, and responsible gambling monitoring.

How We Use Information

We use personal and technical information to create and manage accounts, process payments, provide customer service, prevent fraud, and maintain compliance. Transactional data is used to record play history, calculate winnings, handle payouts, and administer promotions in line with the rules that apply to each offer.

Data Protection Practices

We take reasonable steps to protect the data you provide. Access to personal data is limited to authorised staff and service providers who need it to perform their duties. We use industry-standard security measures to protect data in transit and storage, and we monitor accounts for unusual activity.

Cookies and Tracking Technologies

We use cookies and similar technologies to make the site work, remember preferences, personalise your experience, and measure performance. You can manage cookie settings through your browser, though restricting cookies may affect some site features such as saved preferences and single sign-on.

User Rights

If you are in Canada you have rights over your personal information - for example, the right to access the data we hold, correct inaccuracies, and request deletion where applicable. You can also object to certain processing and request restriction of processing in some circumstances.

Access, Correction and Deletion

To review, update, or request deletion of your personal information, contact our support team through your account. We will verify your identity before making changes. Certain records may be retained as required for legal, regulatory, or compliance reasons even after account closure.

Information Sharing and Third Parties

We share information with trusted third parties only as needed to operate the service - for example, payment processors, identity verification services, and analytics providers. We do not sell personal data. Third parties are bound by contractual obligations to protect data and use it only for the purposes we specify.

Privacy Policy Updates

We may update this policy from time to time. We will notify you of material changes through the site or your account. Continued use of the site after changes indicates acceptance of the revised policy.